Customer reviews can make or break a business overnight and it's not any different for small local eateries either. But this Chinese takeaway and restaurant located in Pudsey, Leeds is getting viral for their skills in tackling unnecessarily rude customer reviews. Alice Cheung, the 50-year-old owner of the eatery called Oriental Express, follows a no-nonsense policy when it comes to dealing with unruly and annoying customers who leave crude reviews on the Just Eat site.

Oriental Express has over 100 reviews on the Just Eat site where Cheung has made sure to respond to most of the customer reviews, whether it's positive or negative. One look at the reviews can tell us that the customers who have ordered from the eatery have had mixed experiences with the food. But Cheung has managed to track down the haters of Oriental Express on the site and responded to them in a rather blunt fashion.

"[Negative] reviews tend to put business owners down and demotivate them, I want to be realistic," Alice told Leeds Live, referring to her savage replies, and added, "I think reviews should be honest and not corporate responses." Her unusual way of handling dissatisfied customers has grabbed the attention of several netizens who posted screenshots of Cheung's replies on Just Eat. She isn't even afraid to tell diners to eat elsewhere if they are not happy with the food at Oriental Express. 

Bored Panda talked to a representative from the eatery and found out what they have to say about going viral on the internet. "I had no idea they would go viral! It really just blew up overnight, we did think some of the responses were cheeky but within the right reason," the spokesperson said. "Obviously best practice would be 'customer is always right' and I believe this is true when the restaurant or shop is at fault. But if you're leaving bad reviews as a form of blackmail for free meals or to try to get refunds, it's absolutely ridiculous!"

"There are times when things like delivery times can be longer than expected, especially due to lockdown and increased delivery orders. These are normally genuine, but you can expect food to take over an hour during busy periods. If you want it quicker, come pick it up, it's simple," the spokesperson added. "Just Eat and everything has become a big thing so we have had to adjust from the old days of taking calls and writing everything down on a piece of paper," owner Cheung said as per the outlet. We appreciate the owner's fresh new style of dealing with fake customer reviews and not entertaining their nonsense, hoping she can continue to expand her business by gaining genuine customers in future.